Shipping policy

At TorchPal, we work to make sure your tools reach you safely and on time. Every order is packed with care and shipped through trusted delivery partners.

Processing Time

Orders are usually processed within 1 to 2 business days. If there’s ever a delay, we’ll let you know right away.

Shipping Time

Delivery times vary depending on your location. Most orders arrive within 3 to 7 business days.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the size of your order. Before completing your purchase, you’ll see the exact cost.

Order Tracking

Once your order ships, you’ll receive a tracking link by email. You can check your delivery status anytime.

Damaged or Wrong Items

If your item arrives damaged or you receive the wrong product, reach out to us within 48 hours. We’ll help you with a replacement or refund.

Support

If you have any questions about your shipment, you can contact our support team anytime. We’re here to help.